How do I become a seller?
After you create a customer account, your seller profile can be opened with admin approval. After approval you can manage your store, products, and pricing from the vendor dashboard.
What kinds of digital products can I sell?
Software, templates, licensed add-ons, and marketplace-compliant downloadable files may be listed. Illegal goods, copyright infringement, or misleading listings are prohibited; moderation may reject a submission.
How does the marketplace (platform) commission work?
The configured global marketplace rate is deducted from your payout based on the sale amount. The net rate is finalized per order line from your listed price, the active marketplace rate, and any seller/category overrides.
When can I withdraw my earnings?
After payment is confirmed, once the admin-defined holding period ends your balance becomes eligible for payout. After your request is approved, earnings are transferred using your payout details.
How do I submit a product for review?
When creating a product in the vendor dashboard you add description, images, and (optional) archive files. After required fields are filled you send it for review; once approved it appears in the store.
Why is a .zip upload sometimes required?
In some categories an archive may be requested so admins can verify version and the package buyers receive during review. After review completes customers get the same package via secure download.
My product was rejected — what should I do?
Follow the explanation in email or the dashboard and fix description, images, or the archive, then resubmit for review. Avoid vague filenames and placeholder visuals.
How does digital delivery reach the customer?
After payment is confirmed the customer reaches your configured delivery path (download token or file) from their account orders/products. Delivery logs may be visible in your panel depending on features.
When do price changes appear on stock/listings?
Price and variant updates take effect when you save. Cache may refresh shortly; if you use promotional pricing remember any windows defined in your agreement.
Which payment methods do buyers see?
Buyers use the site’s integrated checkout (e.g. PayTR) or whichever flow is configured. As a seller, how funds settle to your account follows your platform agreement.
How do refunds/cancellations affect sellers?
For digital goods platform and bank rules apply. Cancellations may adjust seller balance according to order status and admin-defined financial rules.
What are sales and “product viewed” notification emails?
You and admin manage email on/off and cooldowns from vendor notification preferences. With a reset cooldown many views may not each send mail—this reduces spam and load.
Where does my brand / store name appear?
On product cards and detail pages the seller label from your account or product is shown. Use the correct trading name; customers and invoicing rely on it.
Who is responsible for invoices / tax?
In a typical marketplace model your own tax obligations should be clarified with your accountant. The store handles payment and payouts technically per contract; it does not provide legal advice.
Is there an API or export (license) integration?
Some deployments expose license API (activation) and order screens. Release notes and admin docs state which endpoints are available.
Security: I cannot log in — what do I do?
Use password reset and (if enabled) social login. Protect against abuse with strong passwords; consider 2FA where offered.
Visibility: why is my product not in the list?
It may be in review, suspended, draft, or hidden. Check status fields and moderation feedback; listing must be enabled and approval “approved”.
Support: I’m a seller — how do I open a technical ticket?
Use the contact form or the support channel admin publishes (email / ticket). Include screenshots, order/product IDs, and steps to reproduce to shorten resolution time.
Didn’t find an answer? Contact us — we’ll route you to the Code Terrain support team.
