This Policy describes obligations, operating rules, and sanctions for vendors selling digital products on our Platform. Vendor agreements, commission rates, and marketplace rules may be published separately on the site; in case of conflict, the specific agreement prevails over this general text.
1. Acceptance and eligibility
Vendors may be required to verify identity or legal entity, tax/company documents, payout account (IBAN or supported method), and acceptance of contracts. Prohibited content (malware, copyright infringement, illegal adult advertising, cheating, violence, unlawful goods) cannot be listed. We reserve eligibility review and pre‑approval.
2. Listing and description duties
Each product must clearly state title, price, VAT/price type where applicable, version, compatibility, licence type, refund/support scope, and delivery method (download, licence, files, limits). Screenshots, demos, and documentation must not be misleading. Security vulnerabilities must not be knowingly concealed.
3. Pricing, promotions, and competition
Prices must comply with the Platform and applicable law; unfair surprise pricing, fake discounts, or manipulative “reference pricing” is prohibited. Discriminatory exclusivity clauses conflicting with unfair competition law are inconsistent with independent vendor pricing responsibility.
4. Commission, invoicing, and tax
Platform fees (commission) and payout cycles are explained in the vendor agreement. Vendors are responsible for invoicing buyers and authorities (e‑invoice / compliance) as required by law. Account reconciliation and commission disputes are resolved based on records and contracts.
5. Customer service and payout delays
Support requests should be answered within a reasonable time (e.g. 48–72 business hours). Refunds and consumer rights follow consumer regulations and product policies; vendor‑caused errors may result in payout offsets.
6. Plagiarism, trademarks, and takedown notices
Vendors warrant authority or licence for all listed files. Upon infringement notice, content may be removed; repeat infringers may face account closure. Bad‑faith false notices may also incur liability.
7. Performance and ratings
Delivery times, support scores, and refund rates may affect visibility. Fake ratings, astroturfing, or review manipulation may lead to sanctions.
8. Suspension, freeze, and termination
Payment fraud, exploitation of customers, breach of contract or regional law, suspected fraud, or obstruction of audits may result in temporary freeze, permanent closure, and withholding of balances subject to law and debts. Decisions follow internal procedures and communicated channels.
9. Marketplace ads, coupons, and acquisition
External ads or coupons must not involve misleading pricing, fake consumer steering, or trademark/product rights violations. Featured placement may depend on eligibility and marketplace rules.
10. Audit, records, and fraud cooperation
Where required by authorities, court order, or serious fraud findings, relevant order and communication records may be shared within lawful scope. Server, payment, and email logs are retained per law and contract.
See Contact and contract annexes for operational vendor details.
