This Refund Policy explains how refunds and payment reversals work for purchases made on our digital marketplace. It applies together with our Terms of Use, Buyer Policies, and the product description and licence terms shown before purchase. Mandatory consumer rights in your country cannot be waived.
1. Nature of digital products
Most items sold here are digital goods (software, licences, downloadable files, activation keys). Delivery usually occurs online immediately or shortly after payment confirmation. Because of this, statutory rules on withdrawal from distance contracts for digital content may limit the right to cancel once delivery has begun—especially where you have expressly requested immediate delivery and acknowledged that your withdrawal right may end.
2. Eligibility for a refund
We may approve a refund or partial refund where one or more of the following applies (subject to verification and applicable law):
- Non‑conformity: the product materially differs from what was described on the product page at purchase (missing stated features, wrong major version, unusable on declared environments).
- Failed delivery: payment succeeded but you did not receive download access, licence data, or equivalent within a reasonable time and the issue is not resolved after contacting support.
- Duplicate charge: you were charged more than once for the same order.
- Technical fault on our side: a confirmed platform error prevented fulfilment.
- Promotional guarantee: where the site or product page advertises a money‑back or satisfaction window (for example a stated number of days), that promise applies in addition to your statutory rights and only under its stated conditions.
3. Cases where refunds are usually not granted
Refunds are generally not granted where:
- You changed your mind after successful delivery and activation when the law does not require withdrawal.
- The product works as described but you lack compatible hardware, OS, or skills—please check system requirements before buying.
- You violated the licence (sharing keys, redistribution, cracking) or abuse download limits.
- A chargeback or dispute was raised in bad faith after legitimate delivery.
- The purchase was clearly disclosed as non‑refundable at checkout where permitted by law.
4. How to request a refund
Contact us through the Contact page or support channel indicated on the site. Include your order reference, registered email, product name, and a short explanation. We may ask for screenshots, logs, or other reasonable evidence. For vendor‑specific issues we may coordinate with the seller; resolution timelines depend on complexity and payment provider rules.
5. Processing time and method
If a refund is approved, we aim to process it within a reasonable period (often within several business days). Refunds are typically returned via the original payment method where technically possible (e.g. card reversal through our payment partner). Bank processing may add extra days. Currency and FX differences follow your bank or card issuer.
6. Chargebacks and payment disputes
Raising a chargeback or dispute with your bank does not replace contacting us first for service issues; unfounded disputes after delivery may affect your account. Legitimate consumer disputes remain protected.
7. Sellers (vendors)
Commission, reversal of payouts after refunds, and seller obligations are described in Vendor Policies and vendor agreements. Platform‑wide refunds may allocate amounts between parties according to contract and records.
8. Changes
We may update this Policy to reflect legal or operational changes. The date at the top of the legal hub reflects the last revision; material changes may be announced on the site.
If anything here conflicts with mandatory law in your jurisdiction, the law prevails. For privacy matters see Privacy Policy; for purchase rules see Buyer Policies.
